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Leo

Wonderful case study featuring another one of DuraFast Label Company's valued customer, Hunger Mountain Coop. We worked hand-in-hand with Ravi Nielsen (IT Manager), to develop Custom-Sized Tags for their products. Furthermore, the article provides a great deal of information of how perfect the addition of Epson TM-C3500 Color Label Printer has been for the team over at Hunger Mountain Coop. When we first started talking, Ravi shared quite a bit of background of the issues the team faced with their past and current label solutions. The case study does an excellent job of detailing the history, but the following snippet definitely emphasizes the point.

"Still wary after its series of negative experiences with other printers, Hunger Mountain Coop invested in Epson’s Spare-In-The-Air Plan, which is part of the company’s ExpressCareSM Service Program as a precaution. This quick, overnight replacement program bridges the gap between the turnaround time required for depot repair and the higher cost of on-site service. Should anything happen to the ColorWorks C3500, Epson will overnight a replacement and the Hunger Mountain Coop would send the damaged unit back to Epson. All shipping costs are paid for by Epson.

"This program gives me peace of mind that if we have any issues, we’ll have an immediate solution and can avoid downtime and label waste. That’s really important to a business like ours and makes me confident that we made the right choice with the Epson color label printer,” added Nielsen.

Once you have a partner stand behind its products the way Epson does, it really does provide "peace of mind" for everybody involved. We've just to ensure that we've got enough Blank Tags to feed into the Epson TM-C3500 and satisfy the hunger of the 8,000 plus Member-Owners at Hunger Mountain Coop. 

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